Our privacy policy and terms and conditions


We do not store credit card details nor do we share customer details with any 3rd parties

We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • Processing your orders;
  • For statistical purposes to improve
    this website and its services to you;
  • To serve website content and
    advertisements to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

If you create a shopping account while ordering online you will be given the option to receive information from DOHMUS by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes please e-mail or contact us on +44 7739 536177

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.


Our shipping charge varies to size and weight of order. We ship with DPD and Royal Mail. DPD will make 3 delivery attempts, once 3 delivery attempts are made, and failed, and the items are returned to us the full cost of delivery will be re-charged to cover our dispatch and return costs. If Royal Mail make a failed delivery attempt they will leave a note and your items will be returned to your Royal Mail local depot for your collection. If a notice has been left or instructed for items to be left with a neighbour or placed somewhere which is not secure this is entirely at the customers own risk and DOHMUS will not be responsible if the item is not where instructed when delivery has taken place.

We aim to dispatch in-stock items on the same day (Monday-Friday) if orders are placed before 12am. Orders placed after 12am will be processed and dispatched the following working day. If an item is needed asap please contact us prior to purchase to ensure it can be delivered on time.

If multiple items are ordered they will be grouped and sent as one delivery.

We can ship outside the UK and this is charged at cost based on size of the items required and location. These will be confirmed before the order is processed and you have the right to cancel the order if postage is too expensive.

For out of stock and made to order items we will advise you by e-mail on the progress of your order and the likely delivery date.

All deliveries must be signed for and any damages notified to us within three days of receipt of delivery. Any items not received must be advised within 14 days of the dispatch confirmation e-mail in order that this can be investigated. We will not be responsible for any non delivered items after this time or failure to advise us accordingly. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or the incorrect address details have been supplied.

Delivery will take place during normal business hours Monday to Friday. Weekend deliveries can be arranged but these will be charged at the couriers cost over and above the standard delivery charge.


Our returns address is:
2 Rosamond Villas
Church Path
London SW14 8NP

We guarantee your satisfaction and all products come with a 7 day returns policy. This excludes furniture and lighting items which are special/made to order ie: ordered for a particular customer and are not held in stock and sale items. If you are unsure as to what is a considered a special order please contact us before purchase. We have made every effort to ensure our images accurately represent the products sold through our website. However colours may vary on individual monitors and browsers, therefore we cannot guarantee that colours of items ordered will exactly match those displayed on-line. Items which are made of natural materials such as wood, leather or marble may also vary in colour and pattern.

If you wish to exercise this option you should contact us by e-mail in the first instance. Returns should be made in the original, undamaged packaging. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount.

All returns must be unused or undamaged in any way and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.

Postage costs will not be refunded.
We will only refund the card from which the original payment was made.

Refunds can not be given on unwanted bespoke items ie : upholstery and special order items. It is up to the customer to ensure that they are satisfied with the product specification before ordering and to ensure access is uninhibited.

Damaged Items
Damaged or missing items (ie not enclosed within the delivery) must be notified to us within 3 days of receipt by e-mail. This excludes light bulbs and lamps which are excluded/not covered due to potential damage during transit. All original packaging must be kept for inspection. We will respond and advise what course of action must be taken in these circumstances.